A new chapter
Hello, we are MBT Manufacturing and we are the new owners of the Mrs Bow Tie brand.
Sadly, due to the economic damage caused by the COVID-19 pandemic and the inability to access grants from local and central government, the previous owners of Mrs Bow Tie, Threadster Ltd, were left with no choice but to go into liquidation.
We couldn't see this fantastic brand come to an end, so we purchased the brand and its goodwill from liquidators with the intention of continuing both its British manufacturing and innovative retail to drive the brands growth for many years to come.
Frequently Asked Questions
Can I still purchase the same products?
Yes, the vast majority of products & styles are still available for purchase, there will also be plenty of brand new products and collaborations to come.
I had previous conversations with customer services, can someone contact me about it?
Unfortunately we're not able to access or retrieve previous messages sent via email or social media before 29th August 2020.
We have a brand new email address (email@example.com) for you to reach us. Alternatively, you can contact us via our website chat or social media, and we'll be happy to help.
I placed an order before the website was closed and I'd like to make a return?
Unfortunately items purchased between 16th March 2020 and 29th July 2020 were done so on a non-returnable basis due to COVID-19. This would have been stated in the returns policy operated by Threadster at the time.
If your item is in new and re-sellable condition and you would like an exchange, please contact our customer service email with details of your order and product(s) as we may be able to offer an exchange as a goodwill gesture. Please note that this is not a guarantee, items must be returned before 30 September 2020, and is subject to review and Terms & Conditions.
I'm owed a refund, how do I get this now?
If you are owed a refund from the previous ownership you can contact your card issuing bank or PayPal to request a chargeback as the company went into liquidation. Alternatively as a goodwill gesture we are happy to provide gift vouchers to the value of the items returned.
If you would like to have your refund honoured in the form of a gift voucher, please contact us at firstname.lastname@example.org with proof of your purchase and return.