Frequently Asked Questions



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Frequently Asked Questions

Ordering & Returning

Absolutely. We are available from 9:00am-4:30pm (UK time) Monday to Friday, and will happily process your order over the telephone if you’d prefer to place it this way. You will be asked for payment details, so please have these ready.
If you would like us to change the billing address on your order, please email asking to have these details changed. Please include your full name, order number and the correct billing address.

If you need to change your shipping address, you will need contact us by email (, telephone (020 8050 8060) or Live Chat via, where we will need to cancel your order and place your order again with the correct shipping address.
It may be possible to amend your order if requested early enough, particularly if it involves removing an item or choosing a different style. You should contact Customer Services as soon as possible on  020 8050 8060 or at (please note our opening times).

Upon placing your order and the payment process being completed, you should automatically receive a confirmation email from us. Should you not receive this, please be sure to check your Spam/Junk mail folders in case it has been delivered here in error.

If you still do not see a confirmation email from us, please contact Customer Services on 020 8050 8060 or at

We’re sorry you’d like to return your item, but understand sometimes it just isn’t what you’re looking for. We will happily accept items back for a refund, but we ask that you first read our Returns Policy (we know it’s boring, but it will explain a lot).

If you are happy that you comply with the conditions outlined within this, please complete the Returns Request Form included in the webpage and submit it to us. We will then authorise the request and send further instructions on where to return the goods to.

Items can be returned for a refund, or store credit. Unfortunately, due to the extensive range of products we have, we don't offer exchanges. Please visit our Returns page to understand how to return items.

Please allow up to 5 working days for your refund to be processed. Once we issue your refund, your bank/payment provider may take up to 28 hours to deposit funds to your account. 

Unfortunately, we cannot fulfil this request. The packaging is essential to ensure that the product remains undamaged from the time it leaves us to the time it reaches you. Couriers will not accept responsibility for any damage caused during transit, and we never want our customers to receive items that aren’t in the same amazing condition they left us in.

For this reason, all products being returned must be returned in their original packaging. If we receive items for a refund without their original packaging, you will incur a £3 penalty from your total refund amount and we withhold the right to deny refund based on disregard for our Returns Policy if necessary.


Absolutely! We have a lot of international customers, who receive their orders with FedEx. However, due to circumstances out of our control, there are a number of countries we do not deliver to. The reasons for this can range from high customs charges to economic sanctions. For a full list of countries we ship too, please visit the Shipping Information page.

Tax laws differ from country to country and sometimes your order may be subject to local tax or import duty.

Additional fees such as customs charges may also apply. This is the responsibility of the customer and is out of our control. Under no circumstances will Mrs Bow Tie refund or pay for these fees and it is the customer’s responsibility to confirm what charges there may be prior to placing any order with Mrs Bow Tie.

Anyone who issues chargebacks with their banks to avoid accepting parcels with these additional fees will be reported for fraud.

You will receive a despatch notification when your order has left our warehouse and begun its journey to you. If you have not received this, please check you Junk/Spam emails to check it has not mistakenly been added here.

If you still can’t see the email, please contact Customer Services on 020 8050 8060 or at

Domestic orders (Great Britain) are sent using either Royal Mail or FedEx UK. Orders to Northern Ireland, the Channel Islands, the Scottish Highlands and some rural Scottish areas will be sent with Royal Mail.

All international orders (this includes Republic of Ireland, and EU members) are sent through FedEx.

If you are a UK customer and would like us to specifically send with either FedEx UK or Royal Mail, please specify which one in the “Notes” section of your order (e.g. Please send with Royal Mail as FedEx struggles to find my address”).

Your order will arrive in accordance with your shipping option. If you have chosen 3-4 Working Days, you will receive your order within 3-4 Working Days. Your order will always be despatched in accordance with your delivery option, and any delays incurred by the courier are out of our control.

As we work from Monday-Friday, orders are not processed or fulfilled over the weekend. Orders placed with Guaranteed Next Working Day delivery over the weekend will be made and processed on the Monday for delivery on Tuesday.

Please keep in mind that the number of days estimated are working days and therefore do not include Saturday, Sunday, UK Bank Holidays, or UK public holidays.


Here you’ll find photos of our four self-tie styles when folded:

Standard Self-Tie Large Self-Tie  Batwing Self-Tie Diamond Point Self-Tie

Unfortunately not all of our designs are suitable to be made as a self-tie. This could be down to the fabric, the shape or how they look when they’re folded. Ultimately, we weren’t happy with the end result and we don’t want to provide you with anything we wouldn’t be proud to wear ourselves.

If you cannot find what you are looking for please contact us on 020 8050 8060 or at

We can certainly try! All of our products are made in-house and unless the fabric isn't suitable, there should be no reason why we can’t make a children’s bow tie in the same fabric and pattern as an adults.

Should you wish to do this, simply contact Customer Services (telephone: 020 8050 8060, email:

Unfortunately, we only make kids bow ties available as standard pre-tied.

Unfortunately, we do not take custom order requests unless the order is of substantial size. Should you wish to place a large value or quantity order, or a trade order, please give us as call at 020 8050 8060.

Certainly not, it may just mean we haven't got to it yet. If possible, we’re more than happy to design and make a bow tie in the flag of your country. 
Yes, we do. At a cost of £1.00 per swatch, you are able to purchase as many swatches as you like to colour-match the products or check the fabric. On each product you should find the option that says “Fabric Sample (£1.00)” that you can purchase like a regular order.
Some styles of our products are priced slightly higher than the standard product, and this can be for a number of reasons. Usually this is because a certain style may require more fabric, more time or more detail to manufacture.

At Mrs Bow Tie, all our pocket squares come pre-folded. This means that we fold the fabric into the requested shape and sew it into a cardboard slip to hold its position. The card then neatly slides into the pocket of a jacket or blazer, with the fabric fold showing. However, handkerchiefs are also available.

Most of our customers love this timesaving design, which allows them to have the perfectly folded pocket square without anyone knowing they haven’t done it themselves, but many others still prefer to try themselves. If so, you should purchase a handkerchief/unfolded pocket square, which is loose fabric.

An unfolded pocket square is essentially a handkerchief. As our pocket squares usually come pre-folded in cardboard, we refer to our handkerchiefs as unfolded pocket squares.
Our handkerchiefs measure 30cm x 30cm (11.8 inches x 11.8 inches).

Almost all of our designs are available in bow ties, ties and pocket squares. However, you may not find the matching pocket square because we have sold out.

If you have more questions or need assistance, please call Customer Services on 020 8050 8060.

Mrs Bow Tie Pets has evolved into pet brand Dober & Dasch, which can be found at Here you'll find all the best pet products previously available through Mrs Bow Tie Pets, and a wide variety of new pet products too!

General Enquiries

While we have a number of stores across the United Kingdom that stock Mrs Bow Tie, we don’t have a shop that you can visit as we are exclusively an online brand.
Absolutely. Based in Hampshire, in the South of England, our team of skilled staff make all of our ties, bow ties, and pocket squares from a piece of fabric to the finished product. Even our packaging is made in England! If something isn't made in the UK, we will make it clear on the product page.
We used to, but this isn't something we offer any more.
We offer discounts on high value orders: 10% off orders over £150 (use coupon K6BRVF0AG1AD) and 15% off orders over £300 (use coupon A24S66GFFGG2).
Alternatively, we regularly run promotions, discounts, and competitions on our social media accounts and email newsletter. To be kept updated on the latest offers through these, visit the footer of our website for links.
Please note that voucher codes and coupons cannot be combined or used together, as only one code may be applied per purchase. 
You should also be aware that only codes issued and promoted by Mrs Bow Tie and its associates may be used, and that codes featured on voucher websites are often old codes that have since expired.
For all media, public relations and advertising enquiries, please contact our Marketing Manager at the following email address:
For all wholesale enquiries, please contact with full details about your company/brand/organisation and the type of whole sale order you’re looking to place.

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