Ordering & Returning
If you need to change your shipping address, you will need contact us by email (email@example.com), telephone (020 8050 8060) or LiveChat via MrsBowTie.com, where we will need to cancel your order and place your order again with the correct shipping address. This will be processed as an exchange to avoid taking payment details again.
Upon placing your order and the payment process being completed, you should automatically receive a confirmation email from us. Should you not receive this, please be sure to check your Spam/Junk mail folders in case it has been delivered here in error.
If you still do not see a confirmation email from us, please contact Customer Services on
020 8050 8060 or at firstname.lastname@example.org.
We’re sorry you’d like to return your item, but understand sometimes it just isn’t what you’re looking for on this occasion. We will happily accept items back for a refund or exchange, but we ask that you first read out Returns Policy (we know it’s boring, but it will explain a lot).
If you are happy that you comply with the conditions outlined within this, please complete the Returns Request Form included in the webpage and submit it to us. We will then authorise the request and send further instructions on where to return the goods to.
Of course you can. If the item you originally ordered isn’t quite right, and you’ve seen another you think would be more suited, we will gladly accept your returned item and swap it for another you’d prefer.
We please ask that you read our Returns Policy before proceeding with this request, to fully understand the restrictions and process.
Unfortunately, we cannot fulfil this request. The packaging is essential to ensure that the product remains undamaged from the time it leaves us to the time it reaches you. Couriers will not accept responsibility for any damage caused during transit, and we never want our customers to receive items that aren’t in the same amazing condition they left us in.
For this reason, all products being returned must be returned in their original packaging. If we receive items for a refund without their original packaging, we withhold the right to refuse a refund based on disregard for our Returns Policy.
Tax laws differ from country to country and sometimes your order may be subject to local tax or import duty. We have tried to help estimate what these may be by providing an Import Duty Calculator on our Shipping Information page.
Additional fees such as customs charges may also apply. This is the responsibility of the customer and is out of our control. Under no circumstances will Mrs Bow Tie refund or pay for these fees and it is the customer’s responsibility to confirm what charges there may be prior to placing any order with Mrs Bow Tie.
You will receive a despatch notification when your order has left our packing department and begun its journey to you. If you have not received this, please check you Junk/Spam emails to check it has not mistakenly been added here.
If you still can’t see the email, please contact Customer Services on 020 8050 8060 or at email@example.com.
Domestic orders (United Kingdom – including Northern Ireland) are sent using either DPD or Royal Mail.
All international orders (this includes Republic of Ireland, and EU members) are sent through FedEx.
If you are a UK customer and would like us to specifically send with either DPD or Royal Mail, please specify which one and the reason in the “Comments” section of your order (e.g. Please send with Royal Mail as DPD struggles to find my address”).
This all depends on what delivery option you’ve selected. Your order will always been despatched in accordance with your delivery option, and any delays incurred by the courier are out of our control.
As we work from Monday-Friday, orders are not processed or fulfilled over the weekend. Orders placed with Guaranteed Next Working Day delivery over the weekend will be made and processed on the Monday for delivery on Tuesday.
Please keep in mind that the number of days estimated are working days and therefore do not include Saturday, Sunday, Bank Holidays, or public holidays.
|Standard Self-Tie||Large Self-Tie||Batwing Self-Tie||Diamond Point Self-Tie|
Unfortunately not all of our designs are suitable to be made as a self-tie. This could be down to the fabric, the shape or how they look when they’re folded. Ultimately, we weren’t happy with the end result and we don’t want to provide you with anything we wouldn’t be proud to wear ourselves.
If you cannot find what you are looking for please contact us on 020 8050 8060 or at firstname.lastname@example.org.
Absolutely. All of our products are made in-house and there should be no reason why we can’t make a children’s bow tie in the same fabric and pattern as an adults.
Should you wish to do this, simply order any kids bow tie in the size you’d like and specify in the comments (this will appear at checkout) what pattern you would like it made in. (e.g. I would like this to be made in Albany in Grey).
If you have any questions or need assistance, please feel free to contact Customer Services on 020 8050 8060 or by email at email@example.com.
Unfortunately, we are not taking custom order requests any more as both of our in-house designers are on maternity leave for the remainder of 2016. Should you wish to place a large value or quantity order, or a trade order, please give us as call at 0800 8050 8060.
At Mrs Bow Tie, most of our pocket squares come pre-folded. This means that we fold the fabric into the requested shape and sew it into a cardboard slip to hold its position. The card then neatly slides into the pocket of a jacket or blazer, with the fabric fold showing.
Most of our customers love this timesaving design, which allows them to have the perfectly folded pocket square without anyone knowing they haven’t done it themselves, but many others still prefer to try themselves. If so, you should purchase a handkerchief/unfolded pocket square, which is loose fabric.
It is rare that we can’t provide a pocket square to match your bow tie, so this may be an error on the website or we may not have updated that page yet. In some cases, the pattern you’d like may not be available in the fold of pocket square you’d like, and this is usually due to a manufacturing complication.
If you have more questions or need assistance, please call Customer Services on 020 8050 8060.
When we launched the brand new Mrs Bow Tie website in November 2015, one label under the Mrs Bow Tie brand was missing - Mrs Bow Tie Pets. This is because we have developed our separate pet brand called Dober & Dasch, which can be found at www.doberanddasch.com, that offers a wide variety of pet products from collars to beds.