We're Open - Under New Ownership - Read the Announcement

FREQUENTLY ASKED QUESTIONS - FAQ

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It may be possible to amend your order if requested early enough, particularly if it involves removing an item or choosing a different style. You should contact Customer Services as soon as possible at hello@mrsbowtie.com
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If you would like us to change your telephone number, email address, or delivery address, please contact us as soon as possible.
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All orders are handmade to order, and are processed in accordance with the shipping option chosen. If you selected the shipping option "WITHIN 5 BUSINESS DAYS", this means we aim to get it to you within 5 business days.
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Within a few minutes of placing your order, you should automatically receive a confirmation email from us that details your recent order. If you do not receive this, please be sure to check your Spam/Junk mail folders in case it has been delivered here in error.
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Yes, all items come inside branded presentation boxes. We don't however box items individually in an effort to keep cardboard consumption to a minimum. Please note that some exclusions may apply, specifically for reduced stock, clearance stock, and Outlet stock. It is unlikely that products inside Mystery Boxes and Mystery Bundles will be individually boxed. If returning items, this presentation packaging must also be returned in re-usable condition.
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Unfortunately, we cannot fulfil this request. The packaging is essential to ensure that the product remains undamaged from the time it leaves us to the time it reaches you. Couriers will not accept responsibility for any damage caused during transit, and we never want our customers to receive items that aren’t in the same condition they left us in.
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We’re sorry you’d like to return your item, but understand sometimes it just isn’t what you’re looking for. We will happily accept items back for a refund, but we ask that you first read our Returns Policy (we know it’s boring, but it will explain a lot). If you are happy that you comply with the conditions outlined within this, please complete the Returns Request Form included in the webpage and submit it to us. We will then authorise the request and send further instructions on where to return the goods to.
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Please allow up to 10-15 working days for your refund to be processed. Once we issue your refund, your bank/payment provider may take up to 28 days to deposit funds to your account.
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We require all items to be returned with original packaging. The packaging is designed to protect the product in transit, and as couriers will not accept responsibility for any damage caused during transit, we wouldn't want anyone to have their refund denied for a damaged product that wasn't their fault. If we receive items without their original packaging in reasonable re-usable condition, we withhold the right to deny any refund based on disregard for our Returns Policy, if necessary.
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Absolutely! We have a lot of international customers. Unfortunately, due to circumstances out of our control, there are a number of countries and locations we do not deliver to. The reasons for this can range from high customs charges to economic sanctions. For a full list of countries we ship too, please visit the Shipping Information page.
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You will receive a dispatch notification when your order has left our premises. If you have not received this, please check you Junk/Spam emails to check it has not mistakenly been sent there.
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All order are sent with tracked shipping* and must be signed for upon delivery. If you are not available to sign for your parcel, couriers may acquire a signature from a neighbour, concierge, or other person at your address, such as a colleague or receptionist. By placing your order, you accept these terms & conditions. Any disputes or complaints must be raised with us within 14 days from the date of dispatch. *some smaller UK orders might be sent via Royal Mail without tracking.
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At the moment, we are exclusively online. We do have a number of retailers around the world that stock our products, but these will often be a small number of designs.
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Absolutely. British manufacturing is at the core of our business, and all ties, bow ties, braces, cummerbunds and pocket squares are made on-site in the southern county of Hampshire.

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