Mrs Bow Tie | Returns & Returns Policy
You can request a refund within 14 days of receiving your order, and have an additional 14 days to return the item(s) to us. If your request is not within 14 days from the date of receipt, we may deny your refund or offer store credit (this decision is at our discretion).
Items must be in new and re-sellable condition (unworn, unwashed, odour free), and any items returned that we do not believe to be in this condition will not be refunded. Items should be packaged appropriately before returning to maintain best possible condition.
All items must be returned in the original packaging (internal, not external) and with the original packing slip.
The cost of returning items to us is your responsibility. We do not offer free returns, or reimburse shipping costs.
The following items CANNOT be returned: gift vouchers, face masks, socks, swatches/fabric samples, personalised items, bespoke items, items from our 'Custom Colour' range, colour matching service and products, mystery boxes.
Items purchased from Outlet (aka Clearance) can be returned for store credit only.
For hygiene and safety reasons, face masks are non-returnable for exchange or refund. As face mask packaging can be resealed, we cannot guarantee that face masks have not been worn and therefore no exceptions will be made.
To protect our staff, any face mask returned to us without prior agreement will immediately be destroyed or disposed of, and no reimbursement will be issued for loss of goods.
If your face mask was faulty upon receipt, we must be notified within 4 working days of the date of delivery so that we can resolve the matter. Please note, as nose wires only withstand for limited time and use, we cannot determine the duration the nose wire will last. As the covering of the nose and mouth is not reliant on the nose wire, breakage of the nose wire does not render the face mask faulty.
If you are from outside of the United Kingdom and are making a return, please ensure you write "RETURNING GOODS" on the outside parcel to avoid the UK customs office holding the parcel for inspection.
Refunds will be processed within approximately 10-15 business days (Monday-Friday, excluding public holidays).
You will receive your refund in the original form of payment. We cannot refund to a different bank, card, or provider.
Refunds can take a few days to be processed by banks and providers. If you have not received your refund after 10-15 business days of it being delivered back to us, please contact your bank/provider to see if there have been any issues. If you have done thing and you still wish to query your refund, please email firstname.lastname@example.org.
Items can only be exchanged for the same item of a different style or shape, and of the same value. For example, a Plain Black Bow Tie (pre-tied) can be exchanged for a Plain Black Bow Tie (self-tie). If you want to change the design, fabric, or colour, you will need to return it for a refund and place a new order.
Exchanged items cannot be refunded.
We only offer Exchanges for UK customers. International customers will need to return for refund and place a new order.
The cost of returning an item for exchange is the responsibility of the customer and will not be provided or reimbursed by Mrs Bow Tie.
Mrs Bow Tie Returns
3 Sopwith Park
Request a Return
If you have read and understood our Returns Policy above, you may now submit a return request by [clicking here].