As of Monday 16 March 2020, all orders are now on a bespoke made-to-order basis and can not be returned. By placing an order on or after 16 March, it is believed that you have read and understood this policy prior to placing your order, and are accepting these terms.

This policy does not affect your statutory rights, and is in line with the United Kingdom's Consumer Contracts Regulations 2013.

In light of the ongoing COVID-19 coronavirus outbreak and the disruption to trade and business it has caused, we are not operating as normal and have had to make significant changes to the way we operate the website and our internal business.

Please note that the sudden and rapid development of the COVID-19 pandemic in the United Kingdom forced us to close quickly, and this has caused delays to the processing of returned orders for exchange, store credit and refund we received before closing on 23 March 2020. We will process them as quickly as possible.

If you wish to contact Customer Services regarding a return, please email Due to heavily reduced staffing, please allow up to 5 business days for a reply.

[This page was updated on 9 July 2020. Changes involved removing previous returns procedure and information, to make the updated policy clearer.]