Unfortunately, we do not offer exchanges. The following items cannot be returned for a refund: Gift Vouchers, Swatches/Fabric Samples, custom orders, customised items.
RETURNS POLICY: SHORT VERSION
Upon receiving your order, you have 14 days to request a refund via our online returns form (which you can access below). Only once you have completed this will you have a further 14 days to return the items to us. We retain the right to deny any returns that have not been processed via our online returns form, even if returned within 28 days.
All items must be returned in new re-sellable condition. This means they must not have been worn, folded, damaged, marked or returned with any smells (yes, even if it is just your favourite aftershave).
All security tags must remain intact.
All original packaging must be returned with the goods in re-usable condition. £3.00 will be deducted from your refund for every box no longer deemed re-useable.
If your refund is denied after inspection, it is your responsibility to get your items back. Mrs Bow Tie will not pay to send the items back to you.
CAN I ORDER MULTIPLE THINGS AND RETURN WHAT I DON'T WANT?
Sure you can, but have you considered ordering a Swatch/Fabric Sample first? We offer these to give you an idea of the fabric, colour and design before ordering all of the items. This not only saves us time (as we make every item before dispatching it), but saves you the hassle of having to return goods.
HOW TO MAKE A RETURN REQUEST
FIRSTLY, PLEASE READ THE RULES AND POLICY ABOVE.
COMPLETE THE ONLINE RETURNS FORM (CLICK TO ACCESS).
UK CUSTOMERS: A LINK TO ROYAL MAIL FOR A FREE RETURNS LABEL WILL APPEAR.
INTERNATIONAL CUSTOMERS: THE RETURN ADDRESS WILL APPEAR.
UK CUSTOMERS: PRINT OFF THE LABEL AND STICK IT TO YOUR PACKAGE (NOT THE MRS BOW TIE PRESENTATION BOX).
INTERNATIONAL CUSTOMERS: PUT OUR ADDRESS ON THE FRONT OF AN EXTERNAL BOX AND MAIL BACK.
ONCE RECEIVED, WE WILL INSPECT THE ITEMS AND THEN ISSUE YOU A REFUND. THIS CAN TAKE UP TO 5 WORKING DAYS
NOTICE FOR INTERNATIONAL CUSTOMERS:
If you are returning goods from a country outside of the European Union, you must clearly mark "RETURNING GOODS" on the parcel. Failure to do this could result in Mrs Bow Tie receiving a customs charge, which will be deducted from your refund total. Your refund could also be delayed by up to 6 weeks if the parcel is held by the UK customs office.
CUSTOMS CHARGES / IMPORT DUTY AND FAILED DELIVERIES
If you are a customer outside of the European Union, your order may face customs charges/ import duty upon entry into your territory. Every country has a different threshold for importing goods, and it is your responsibility to understand these thresholds and costs before ordering.
Payment for these charges are your responsibility and Mrs Bow Tie will not pay for any import charges. If you refuse to accept charges imposed on your order, and FedEx charge us to get the items back, we will deduct the cost of this return postage from your refund value. In some cases, this may be the full amount of your original order.
If the courier attempts to deliver your order, but is unable to do so for any reason, they may hold your order at a local depot or collection point. It is your responsibility as the customer to collect your order or arrange a redelivery. If you fail to do so, and the order is sent back to us, you will not be refunded the original delivery cost, and the FedEx charge that Mrs Bow Tie has needed to spend to have it return will be deducted from your refund. If you wish for us to send the order back to you, you will need to repay delivery costs for us to send the order back to you again.
WARNING: ISSUING CHARGEBACKS
Issuing a chargeback with your bank for anything other than fraud is a criminal offence.
In recent months we have seen an increase in the number of people issuing chargeback claims with their banks against us. This procedure is designed to help people who have fallen victim to fraudulent transactions, not as a means of getting your money back when a refund is denied or disputed. When a chargeback is issued against us, we will pass on the delivery address details to your local authority to be investigated.
Mrs Bow Tie will likely appear on your bank statement as Threadster Limited.
RETURNS POLICY: LONG VERSION
The following policies are to ensure that your shopping experience with Mrs Bow Tie is fair and proper. The terms of these policies do not affect your statutory rights and are included in our full terms and conditions. If you have any questions, please email us at firstname.lastname@example.org.
We will gladly exchange or refund merchandise in accordance with the Consumer Contract Regulations (June 2014). The merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact. Bespoke or made-to-order items are non-returnable and non-refundable unless they are of poor quality, such as a manufacturing fault. If you wish to claim that products you have purchased are faulty you must do so within 28 days of ordering from Mrs Bow Tie. If your product is deemed damaged or faulty we will offer you a repair, exchange or a refund as appropriate, in accordance with your legal rights.
General wear and tear, damage or colour changes that occur with usage or improper storage will be your responsibility, not the fault of Mrs Bow Tie. Please follow the care instructions provided with your items and if you have any questions, please contact us at email@example.com.
Under the ‘Consumer Contracts Regulations’ (June 2014) customers are entitled to cancel their order within 14 calendar days of receiving their goods. Refunds will be processed once we have received the item(s). We will refund the price of the goods in full. International customers are responsible for the cost of returning any item(s) to us, unless faulty, while UK customers are entitled to free returns via Royal Mail. It is your responsibility to ensure that reasonable care is taken and the goods and any packaging are sent back to us in the condition in which they were received. If not, you may not be entitled to your full refund. We will usually refund any money received from you using the same method as originally used by you to pay for your purchase.